Is this website safe and secure?

Yes, we are certified Level 1 PCI DSS compliant. Our website meets all 6 categories of PCI standards.

What is PCI DSS Compliance? The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Amazon Pay, Apple Pay and Paypal.

When will my order be sent?

For complete information visit the Shipping page.

How much does shipping cost?

We offer FREE SHIPPING in selected countries. We also offer express shipping. For complete information visit the Shipping page.

How long does standard shipping take?

For complete information visit the Shipping page.

Can I track my order?

Yes! You’ll receive an email with a tracking number when your order ships.

My tracking number isn’t working.

Tracking numbers can take 2-4 days to appear in the shipping carrier’s system.

Where’s my order?

For complete information visit the Shipping page.

What is your return/refund policy?

For complete information on this visit the Returns & Exchanges page.

I’m having issues placing an order.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Servicehttps://www.wildwext.com/contact/ and we will work on resolving the issue as quickly as possible.

Can you help with sizing?

Here’s our sizing chart.

How can I cancel my order? 

If you want to cancel your order, please contact our Customer Service Department, within 24 hours of placing your order, at customer@wildwext.com as soon as possible.

If the package has already been dispatched, then we are not able to cancel or change the order. 

Generally, if your order is in an early part of the processing stage (within 24 hours of purchase), you may still be able to change or cancel it.

Issue on color resolution / pattern 

Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. We have made every effort to display, as accurately as possible, the colors of our products that appear at the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The position of pattern/design may slightly different from what you see.

How do I contact customer support?

We are happy to answer any questions you may have. Please contact customer service at https://www.wildwext.com/contact-us